Developing a continuing company cleverness dashboard for the Amazon Lex bots

Developing a continuing company cleverness dashboard for the Amazon Lex bots

You’ve rolled away a conversational program driven by Amazon Lex, with an objective of enhancing the consumer experience for the clients. So Now you wish to track just how well it is working. Are your prospects finding it helpful? Just exactly just How will they be deploying it? Do they want it adequate to keep coming back? How could you evaluate their interactions to add more functionality? With out a clear view into your bot’s user interactions, concerns like these could be tough to respond to. The present launch of conversation logs for Amazon Lex makes it simple to have near-real-time exposure into exactly just how your Lex bots are doing, according to real bot interactions. All bot interactions can be stored in Amazon CloudWatch Logs log groups with conversation logs. You should use this conversation information to monitor your bot and gain actionable insights for improving your bot to improve the consumer experience for the clients.

In a blog that is prior, we demonstrated how exactly to allow discussion logs and employ CloudWatch Logs Insights to evaluate your bot interactions. This post goes one action further by showing you the way to incorporate with an Amazon QuickSight dashboard to get company insights. Amazon QuickSight enables you to effortlessly produce and publish dashboards that are interactive. You can easily pick from a library that is extensive of, maps, and tables, and include interactive features such as for instance drill-downs and filters.

Solution architecture

In this company cleverness dashboard solution, you are going to make use of an Amazon Kinesis information Firehose to constantly stream discussion log data from Amazon CloudWatch Logs to A amazon s3 bucket. Continue reading “Developing a continuing company cleverness dashboard for the Amazon Lex bots”